I.DATA, INFORMATION & KNOWLEDGE

Data: symbols, facts & figures, events in isolation, without real context or meaning

Information: data that has been made meaningful or organised for a specific purpose

Knowledge: information that has been incoporated into someone’s view of the world. It’s what we understand about the world around us

- May help answer “how” and “why” questions

II. PROBLEM SOLVING

1.     PROBLEM ANALYSIS

-       Putting the problem into context

-       What problem exists?

2.     PROBLEM UNDERSTANDING

-       Description of problem causes: fact finding, problem visualisation

-       More insight into the problem

3.     DECISION MAKING

-       Selecting best solution

-       What factors to consider in selecting optimal solution?

4.     SOLUTION DESIGN

-       Develop the proposed solution

o   Including physical, logical design and people

-       Input, Output, Procedures

5.     IMPLEMENTATION

-       Put the solution into action

-       Evaluate and modify